Shipping, Returns & Refund Policy

Effective date: July 19, 2026

Thank you for shopping with Froggy Foods LLC. This policy explains our order-processing, shipping, cancellation, replacement, return, and refund procedures.

Order Processing

Orders are generally processed within 2–5 business days, excluding weekends and federal holidays.

Processing time is the time required to prepare an order for shipment and is separate from carrier transit time. During product launches, holidays, promotions, or periods of unusually high demand, processing may take longer.

Customers will receive a shipping-confirmation email with tracking information when an order has shipped.

Shipping Destinations

Froggy Foods currently ships to eligible addresses within the United States where shipping options are available during checkout.

We do not ship to locations where the sale or delivery of a product would violate applicable laws or carrier restrictions.

Estimated Delivery

Estimated delivery times are displayed during checkout when available. Most domestic orders arrive approximately 3–8 business days after shipment, although delivery dates are estimates and are not guaranteed.

Delivery may be delayed by circumstances outside our control, including:

• Carrier delays
• Severe weather
• Holidays
• Incorrect or incomplete addresses
• Regional service disruptions

Froggy Foods is not responsible for carrier delays, but we will make reasonable efforts to help customers investigate delayed shipments.

Shipping Charges

Shipping charges are calculated and displayed during checkout before an order is submitted.

Any promotional free-shipping offer will be subject to the terms disclosed with that promotion.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact us at pepper@froggyfoods.com as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned to us because of an incomplete or incorrect address, refused delivery, or another circumstance caused by the recipient, the customer may be responsible for additional shipping charges before the order is reshipped.

Lost or Delayed Packages

Please review your tracking information and check with household members, neighbors, building management, or the local carrier before reporting a package as missing.

If tracking has not updated for an unusual period or the package has not arrived within 7 business days after the estimated delivery date, contact:

pepper@froggyfoods.com

Include your name, order number, shipping address, and tracking information. We will assist with a carrier investigation when appropriate.

Packages Marked Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

1. Verify the shipping address on your order.
2. Check around the delivery location.
3. Ask household members, neighbors, or building management.
4. Contact the carrier directly.
5. Email us if the package remains missing.

Froggy Foods will review the circumstances and assist where reasonably possible. A carrier’s delivery confirmation does not automatically guarantee eligibility for a refund or replacement.

Food-Product Return Policy

Because Froggy Foods sells consumable food products, all food-product sales are final once shipped. For food-safety and quality-control reasons, we do not accept routine returns or exchanges, including returns based on:

• Change of mind
• Personal taste or flavor preference
• Heat or spice preference
• Accidental orders
• Products that have been opened or used
• Products purchased from another retailer

This restriction does not affect assistance available for products that arrive damaged, defective, leaking, missing, spoiled, or incorrect.

Damaged, Defective, Leaking or Incorrect Orders

Contact us within 7 calendar days of delivery if an order arrives:

• Broken or damaged
• Leaking
• Defective or visibly spoiled
• Missing an item
• Containing an incorrect product

Email pepper@froggyfoods.com and provide:

• Your full name
• Your order number
• A description of the problem
• Clear photographs of the affected product
• Photographs of the shipping box and packaging
• A photograph of the shipping label, when requested

Please keep the affected item and its packaging until we have reviewed the request. Do not consume a product that appears damaged, unsealed, contaminated, or spoiled.

We generally respond to claims within 2 business days and aim to complete our review within 5 business days after receiving all requested information.

Available Resolutions

After reviewing an eligible claim, Froggy Foods may provide one of the following:

• A replacement product
• A refund for the affected product
• A refund of applicable shipping charges
• Store credit, with the customer’s agreement

The appropriate resolution will depend on product availability and the circumstances of the claim.

Customers will not be required to pay additional shipping charges for a replacement issued because Froggy Foods shipped an incorrect, damaged, or defective product.

Unauthorized Returns

Do not mail or return products without first contacting us and receiving written instructions.

Because our products are consumable food items, packages sent to us without authorization may be refused and may not qualify for a refund.

Our mailing address is not a walk-in store or general product-return location.

Refund Processing

Approved refunds will be issued to the original payment method.

Froggy Foods generally initiates an approved refund within 5 business days after approval. Depending on the bank, card issuer, or payment provider, it may take an additional 5–10 business days for the credit to appear in the customer’s account.

We cannot issue a refund to a different card, bank account, or payment method.

Customers should contact us if an approved refund has not appeared after 10 business days.

Shipping-Cost Refunds

Original shipping charges are generally nonrefundable.

Shipping charges may be refunded when:

• Froggy Foods shipped the wrong product
• A product arrived damaged or defective
• The entire order was lost during shipment
• Froggy Foods determines that a shipping refund is otherwise appropriate

Expedited or upgraded shipping charges are not refundable for delays outside Froggy Foods’ reasonable control.

Order Cancellations

To request a cancellation, contact pepper@froggyfoods.com as soon as possible.

We will attempt to cancel an order that has not yet entered processing or shipment, but cancellation is not guaranteed. Orders that have already been processed, packed, or shipped cannot be canceled.

If Froggy Foods cancels an order because the product is unavailable or the order cannot be fulfilled, the affected amount will be refunded to the original payment method.

Exchanges

We do not offer routine exchanges for food products.

If an incorrect or defective item was delivered, contact us within the seven-day reporting period so we can determine whether a replacement or refund is appropriate.

Refused and Undeliverable Orders

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address may be refunded only after the package is received and inspected.

Original shipping charges are not refundable in these situations. Any return-to-sender charges may also be deducted from the refund where permitted by law.

Food products that cannot safely be restocked may not be eligible for a product refund unless otherwise required by law.

Allergies and Ingredient Information

Customers are responsible for reviewing the ingredient and allergen information displayed on the product page and product label before purchasing or consuming a product.

Contact us before ordering if you have questions about ingredients. Do not consume a product if its seal is broken or if you believe the product may be unsafe.

Purchases From Other Retailers

This policy applies only to purchases made directly through FroggyFoods.com.

Products purchased from another retailer, marketplace, event, or third party are subject to that seller’s policies. Please contact the original seller for assistance.

Policy Changes

Froggy Foods may update this policy periodically. Changes will be posted on this page with a revised effective date.

The policy in effect when an order is placed will generally apply to that order, except where a change is required by applicable law.

Contact Information

Questions about shipping, damaged products, replacements, cancellations, returns, or refunds may be directed to:

Froggy Foods LLC
Email: pepper@froggyfoods.com
Business mailing address:
2108 N St, Ste N
Sacramento, CA 95816
United States

Please do not mail products to this address unless you have received written return instructions from Froggy Foods.